Last Modified July 12, 2016
What do we do?
Urgo Inc. (“Urgo”) is an App and website (collectively, the “Urgo Platform”) that allows Customers to hire Professionals to work on specific services that they need done (“Services”). Urgo also allows Professionals to list their Services on the Urgo Platform and connects them with Customers who are interested in hiring them to perform those Services. Urgo makes no representations or endorsements of independent contractors registered with the Urgo Platform, nor any of its Customers. Urgo does not interfere, direct, or otherwise supervise the interaction between its Customers and Professionals.
What information do we collect?
We collect information from you when you register with the Urgo Platform, post a service, subscribe to our newsletter, or fill out a form. Additionally, we use “cookies” to store information about your visit on your computer, which helps us to deliver a seamless experience to you and avoid pestering you for information more than once. When posting or registering on the Urgo Platform, as appropriate, you may be asked to enter your name, email address, phone number, bank account information, or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize the experience (your information helps us to better respond to you and your company’s needs).
To improve the Urgo Platform (we continually strive to improve the Urgo Platform based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to you and your needs).
To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the service requested).
To send periodic emails (including information and updates pertaining to your order).
How do we protect your information and intellectual property?
We implement a variety of security measures to maintain the safety of your information when you use the Urgo Platform. All supplied sensitive/credit information is transmitted via secure and encrypted channels technology and is only accessible by those authorized with special access rights to such systems who are required to keep the information confidential.
After a transaction, your information (credit cards, social media accounts, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your information to outside parties. This does not include trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce Urgo’s policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Compliance with Laws and Law Enforcement
Urgo cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of Urgo or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Urgo is very concerned about safeguarding the confidentiality of your personally identifiable information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on the Urgo Platform in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.